Privacy Policy

Effective date: 1 November 2026

1. Who we are

UNFINITE LIMITED ("we", "us") is a Hong Kong company, Business Registration No. 80433693. We set up business automations for small and medium-sized businesses in Hong Kong, including n8n workflows, WhatsApp, email and AI tools.

This policy explains what personal data we collect, what we use it for, who processes it for us, how long we keep it, and how you can access or correct your data.

2. What we collect and why

2.1 Website enquiries

Enquiries made through our website reach us by WhatsApp or email. We receive what you write in your message, together with your WhatsApp number or email address, and use them to reply to your enquiry.

2.2 WhatsApp enquiries

When you contact us on WhatsApp, you may first be answered by our custom-built, human-like AI assistant^*, which will tell you it is AI if you ask. A colleague then follows up and may also review the conversation.

To give you a quote and arrange follow-up, we collect:

• your name
• your phone number
• your company name
• your type of business
• what you need
• the volumes involved

The assistant does not open attachments you send.

Giving us this information is voluntary. If you do not provide it, we may not be able to give you a quote or follow up.

2.3 Client projects

When we set up automations for a client, we work with data from the client's business (for example, enquiries from the client's own customers). This data is kept in accounts opened in the client's own name, such as Google Sheets, email and the platforms the client chooses. We handle it on the client's behalf, as a collaborator the client has invited.

Sample data used during setup is deleted once setup is finished.

3. AI processing and where it happens

• We do not use your data to train AI models.
• Each AI provider processes the data it receives under its own terms.

4. Sharing with third parties and transfers outside Hong Kong

To provide our services, your data may be processed by these types of service providers:

• AI service providers (see section 3). Data may be processed in the United States, mainland China, Japan, or the region the client chooses.
• Our automation platform. Its default cloud region is the European Union; clients can ask for hosting in Hong Kong instead.
• WhatsApp and email service providers, to send and receive messages.

Data in client projects is kept on the platforms the client chooses.

5. How long we keep data

• Enquiry and sales lead records: up to 24 months after our last contact with you.
• Payment and accounting records: 7 years.
• Client projects: when our work together ends, we remove our access and delete the copies of client data we hold, except payment and accounting records that the law requires us to keep. Data in the client's own accounts stays with the client.

6. Security

• Client data is kept in accounts owned by the client.
• We access it only as a collaborator the client has invited, with only the permissions the work needs.
• Our work accounts use two-step verification.
• Only the responsible colleague can view conversations.
• Sample data is deleted once setup is finished.
• We remove our access when our work together ends.

7. Your rights

You have the right to ask for access to, and correction of, the personal data we hold about you. Email [email protected] with your name, contact details and request, so that we can verify your identity and deal with it. We will reply within the time required by the Personal Data (Privacy) Ordinance.

8. Cookies

This website does not use cookies for tracking or advertising.

9. Contact us

UNFINITE LIMITED
Email: [email protected]
WhatsApp: +852 5725 0511